Time Warner issues
I need to take a moment and thank the folks at Time Warner for interrupting the column for two and a half hours this morning. It may still be out, for all I know -- I finally gave up and drove to the nearest Starbucks. It's not that wireless service goes down occasionally, but that the unfailingly polite technicians who answer when you call never just say "sorry, the service is out in your area." Which would be fine. We all accept that machines don't work perfectly 100% of the time.
Instead, they put you through the lower-level tech support paces, checking this and that and and generally wasting your time. On top of this they speak in chirpy little voices with exotic Third World accents that are all but impenetrable. Bring Samuel Johnson and Christopher Marlowe back from the dead and put them on the phone with these Time Warner bozos, and after five or ten minutes they'd curse you for giving them life again.
Posted by Jeffrey Wells on October 26, 2007 at 1:23 PM
comment #1
George Prager
says ...
You know who would be really pissed? Broderick Crawford.
Posted by George Prager
at October 26, 2007 1:56 PM
comment #2
T. Holly
says ...
Well Wells, maybe it is your equipment, because Nikki didn't complain of being down, and you guys must practically be neighbors. Hope you're raising bloody hell at Starbucks.
Posted by T. Holly
at October 26, 2007 2:17 PM
comment #3
T. Holly
says ...
If you and Kris didn't hit up Osteria La Buca for drinks after your little screening last night, you're dorks.
Posted by T. Holly
at October 26, 2007 2:36 PM
comment #4
goodvibe61
says ...
So, who were the four journos who got to see There Will Be Blood last night in L.A. Jeffrey?
If you weren't one of them, have you spoken to any of the four yet, and what is their take?
Posted by goodvibe61
at October 26, 2007 3:02 PM
comment #5
T. Holly
says ...
You're delusional goodvibe.
Posted by T. Holly
at October 26, 2007 3:29 PM
comment #6
Zimmergirl
says ...
You have my sympathies. I have never been so enraged than when I have to deal with them - it takes them forever to figure out that there is an outage and then they can't ever really help you anyway. The absolute WORST thing, though, is that music they play and those dumb recordings and ads while you're on hold. That's the worst.
Posted by Zimmergirl
at October 26, 2007 3:33 PM
comment #7
Jay T.
says ...
Just yell into the phone, "I'm as mad as hell and I'm not going to take this anymore!"
Posted by Jay T.
at October 26, 2007 4:12 PM
comment #8
nemo
says ...
My company once employed a hopelessly incompetent network technician, whom we thankfully got rid of after a year. I knew more about network management than this guy. The most hilariously irritating thing about him was his reply to any question for which he couldn't think of an answer (which was most of them):
"Must be you!"
He's been gone for almost a decade now, but you can still get a laugh around here by shrugging and saying, "Must be you!" Even people who never crossed paths with this dope say "Must be you!"
Posted by nemo
at October 26, 2007 7:38 PM
comment #9
corey3rd
says ...
Time Warner seems to have no idea how their equipment works. My cable modem was out a few weeks ago, but by digital cable phone was working. When I called the Tech she was completely confused how this happened since it wasn't covered in the manual.
Posted by corey3rd
at October 27, 2007 7:51 AM