The 4K sound-synch issues still haven’t gone away. They keep teasing, nudging me, spitting in my ear. Things look pretty good on the Sony 930C 65″ 4K when I watch Blurays off the Oppo, but I can’t stop thinking that the dialogue is just slightly behind the lips. (Maybe a half second late.) Movies on the Roku Amazon app are definitely unsynched but things are okay when I watch them on Vudu. It’s driving me crazy. The regular Direct TV seems close to perfect but home-installer John Tillett, who dropped by Monday morning, said if I really want to dispense with these problems I need to buy and install some kind of sound facilitator (cost: $1K plus installation fee) which will allow me to adjust the sound/lips timing from each source. I said yes because I need to stop weeping and pulling my hair out.
Tillett also said if I want to erase any notion of a sound-synch problem with Direct TV I need to get a Direct TV 4K HR54 genie instead of what I had been given by a Direct TV guy a month or so ago, which was not a genie but a “slave.” So I went down to Direct TV and ordered this, and today a Direct TV installation guy with a Middle Eastern accent showed up to install what he called a plain old HD genie. “But it’s not just a genie but a 4K HR54 genie,” I said. “There’s a difference. Do you understand? I didn’t order just a boilerplate HD genie.” His face told me everything. He had an idea of what I might be talking about but not too much beyond that. We tried to exchange thoughts but his English was so impenetrable I gave up and asked to speak to his superior.
The Middle-Eastern guy (I’ve dealt with natives of Marrakech who’ve looked and sounded exactly like him) called his superior three times and finally got him, and they conversed in his native tongue (Farsi? Arabic?) for about five or six minutes. And then he hung up. “Why did you hang up?” I said to the guy. “I said I wanted to talk to your superior.” Rashad tried to explain something in his rambling-ass way but I wouldn’t have it. “Why did you hang up?” I repeated at a slightly higher volume. I don’t want to sound like Donald Trump but I won’t have a crucial piece of audio-visual equipment installed by a guy I can’t understand, much less have a discussion with. “That’s it…sorry but we’re done,” I said. I pointed to the door. “Don’t touch me,” he said as he slipped out.
I called Direct TV a couple of minutes later and said, “Look, I’m not trying to be an asshole here but is it possible to ask for an installing technician who knows what a 4K genie is and one I can, you know, converse with a bit without resorting to sign language?” The Direct TV person said others have complained about language issues and that she didn’t think that asking for a plain-spoken, accent-free technician was all that Trumpish. “Maybe it is a little bit…is that what you’re saying?” I joked. “No, no…you’re fine,” she assured.