It’s been seven days since my stolen iPhone 6s Plus was blacklisted (i.e., deactivated) through AT&T, and the losers at Apple are still dragging their feet, scratching their heads and not correcting the 8 Plus passcode situation.
Ten days ago Michael Newman, friend and tech ally of that name-brand director friend (i.e., “Mr. Hotshot“), told me to forward the IMEI # of the stolen iPhone 6 Plus to the AT&T people and ask them to kill it. Which I did. The thinking was that once Apple iCloud technicians understood that the stolen iPhone 6 Plus was no longer a working device, much less a valid or trusted one, the Apple security passcode lockout problem (caused by Apple’s six-digit, second-step security code being continually if nonsensically sent to the thief who stole the iPhone 6 Plus on 7.5) would stop being an issue. Apple would then send me the six-digit passcode and everything would be jake.
Except it’s not, thanks to Apple procedure and professionalism. Things are still tangled up in blue.
HE to Mike: “How can Apple fail to recognize or act upon the obvious and proven, which is that (a) the iPhone 6 Plus was stolen and bricked, (b) the same iPhone 6 Plus has been killed — rendered inactive — by AT&T and therefore needs to be un-trusted by Apple, and that (c) the six-digit verification code therefore needs to be texted to MY phone?
“It’s very simple now. It’s obvious. It’s all settled and figured out. I’ve forwarded proof of theft and proof of purchase of the iPhone 6 Plus and 8 Plus, etc. So what’s the problem? The Apple people are perverse. It’s like they have some kind of disease.”
Mike to HE: “At this point the phone itself is out of the picture. Now it’s the phone number” — the thief’s, ending in 9114 — “that needs to be removed from the account. Previously the escalation to the security group happened, but they were confused between the iPhone 8 receipt and the 6s that was stolen. They will call me Monday. We are 90% there. Hang in there — will speak to you Monday afternoon.”
HE to Mike: “I hear you & thanks so very much again. I’m hanging in there. One question: How could those brainiacs possibly be ‘confused between the iPhone 8 receipt and the 6s that was stolen’? Receipt of purchase for both phones has been provided. The iPhone 6s Plus was bought on 9.6.16 in New York City (receipt provided), and the current iPhone 8 Plus was purchased at the West Hollywood Grove Apple store on 7.5.18 (receipt provided). There’s just no possible basis for confusion. Everything is quite clear in the notes and documents they’ve been sent.”