If there’s an extra-long wait to speak to an Alaska Airlines rep (i.e., to resolve an issue that can’t be handled online), they give you the option of getting a call-back. And the average wait is three to four hours. But not in the evenings — only during business hours. And so last night I waited to speak to an Alaska rep for two hours and 50 minutes, and was forced to listen to the most horrifying MUZAK for that length of time. And then it sounded as if I was about to speak to someone…”hello?” And then they hung up on me.
