This morning a Geek Squad tech guy was visiting the condo. Problems resulting from competing internet systems (Optimum vs. eero) were being addressed.
The first thing the GS guy did was call an Optimum agent about establishing a bridge connection. (Don’t ask.). The street address and account # had been verified, but the Optimum agent also needed to verify the name of the account holder (Joanne Jasser) and the corresponding phone #.
The latter was provided but I told the rep that the principal’s first name was a colloquial Jody rather than the more formal Joanne. Her response: “We don’t have an account holder by that name.”
It was soon after explained that Jody and Joanne were one and the same, but until that moment of clarity the Optimum rep was ready and willing to stop exchanging info. Everything but the first name had synched. The Optimum rep was being extra precise, of course. It could also be argued that she wasn’t the brightest bulb. I’ll let it go at that.