My brand-new Time Warner internet began delivering 1997-level DSL service after six days on the job, and it took me over two hours to arrange for a tech guy to come by tomorrow to fix the problem. I had to fart around with billings and payments and figure out stories to write, and I needed to talk with friends and family. I had to find a trustworthy cat sitter to come in and feed the guys while I’m in Austin for South by Southwest (for which I leave on Thursday, returning about eight days later). And it just went on and on like that….awful.